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Brazen Shoplifting and Traumatized Staff Impacting Company Profits: Best Buy CEO

Best Buy CEO Corie Barry said Tuesday that theft is a growing problem in the company’s stores, and the aggressive behavior displayed by shoplifters is “traumatizing” staff members, which has led to retention issues in the otherwise tight labor market. Barry told Wall Street analysts on a conference call to discuss earnings that criminals often carry in weapons like guns or crowbars and threaten employees and customers. Consumer electronics have reported an increase in organized crime, according to the CEO. The company has begun locking up products and hiring more security when possible. The safety of individuals will be prioritized over products, said the CEO. Locking up creates a delay in the customer experience as an employee is required to open up an enclosure each time for the customer. “This is traumatizing for our associates and is unacceptable,” Barry said on the call. “We are doing everything we can to …

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